Terms of use for Matterhorn Free WiFi

In using the Matterhorn Free WiFi Zermatt (hereafter referred to as the “network”), the user agrees to the following terms of use. Please also refer to our general privacy policy and the T&Cs, which are also binding for users.

The network is operated by WND and Ucopia. WND and Ucopia’s data protection regulations can be downloaded using the following links:


1. General

Zermatt Tourism provides its guests with WiFi across the destination. Zermatt Tourism aims to provide its guests with full network coverage and a pleasant stay. Zermatt Tourism operates this network in accordance with all applicable legal norms, in particular Swiss telecommunications and data protection law. Users can contact datenschutz@zermatt.ch with any questions and Zermatt Tourism will endeavour to answer as quickly as possible.

2. Compatibility and security

Prior to using the system, the user must ensure that their device is compatible with the services provided. The operator does not provide any software, devices or system settings and does not provide any guarantees or assume any liability in this regard. Appropriate encryption methods (e.g. VPN, SSL) and security programs (e.g. anti-virus and firewall software) are recommended for all connections; the user is solely responsible for their use. The operator does not guarantee the availability, performance or transfer speed and does not assume any liability or provide any guarantee, to the extent permitted by law.

3. Operation

Delays, connection errors and disruptions may occur. The operator accepts no liability and provides no guarantee relating to the usage or non-usage of the services offered, to the extent permitted by law. The operator may fully or partially adjust the operation of the network at any time.

4. Usage by third parties

Users are not permitted to give third parties access to the internet network. The operator can fully or partially limit or exclude a user’s access or time of access, and does not need to provide a reason for any restrictions. The operator can block access to certain sites or services at any time and at their own discretion, e.g. sites that glorify violence, pornographic or fee-based sites. If a user has reason to believe that unauthorised third parties have acquired or will acquire the access data, they must inform the operator immediately.

5. Security information

The operator would like to point out that data traffic created when using the internet network is unencrypted. This data could therefore be seen by third parties. The internet network only permits access to the internet. Downloaded content is not checked by the operator, specifically for any harmful software (viruses, trojans, worms, etc.). The operator expressly states that there is a risk that harmful software could get onto the user’s end device. Use of the internet and the network is therefore carried out at the user's own risk. The operator assumes no liability and provides no guarantee in this regard, to the extent permitted by law.

6. Access data

The operator reserves the right to alter access data at any time. All access data provided (usernames, passwords, character combinations) are only intended for the user’s personal use and should not be passed onto third parties. All users are obligated to keep the access data confidential.

7. Compliance with current law

The user agrees to comply with existing law when using the network.

The user is responsible for any data transmitted using the network, content, any fee-based services accessed and any transactions conducted.

All users agree to:

  • not use the internet network to download or disseminate harmful or illegal content;
  • not illegally copy, disseminate or release goods protected by copyright;
  • observe current regulations protecting children and young people;
  • not send or disseminate any harassing, slanderous or threatening content;
  • not use the internet network to send mass messages (spam) and/or other forms of unauthorised content.


The user indemnifies the operator against any damage and claims of third parties relating to any illegal use of the internet network by the user and/or to a breach of this agreement. This also applies to any costs and expenses relating to claims and their defence.

8. Data protection

The user’s personal data may be processed when using the network. This could be access data, technical data and connection data (such as IP addresses, MAC addresses, protocol data (“log files”), login information, access time, technical data about the access, etc.). Where this data can be traced to an individual user, it is processed by the operator for security purposes and to improve the network and keep it up to date.

We ensure that this data is only gathered, stored and processed where this is necessary for the provision of the contractual service (i.e. the operation of the network), where permitted by law, or where the prevailing interests of the operator apply. If a data privacy declaration of consent is required in the course of your use of the network, you will be informed that you can revoke this at any time with future effect.

If access to the network is via an access point at a specific Zermatt Tourism service partner (such as the access point of a hotel), this data will also be processed by this service partner and can be retrieved by them. If a user agrees to receive the newsletter, this can then be sent to the user either by Zermatt Tourism or by the respective service partner. The user can still unsubscribe from the newsletter at any time.

9. Applicable law and place of jurisdiction; final provisions

Use of the network is exclusively subject to Swiss law. The place of jurisdiction for any disputes arising from or in connection with use of the network is Visp. Please note that these terms of use may be continuously revised. Please therefore download them regularly and prior to every network visit. The latest version of the terms of use can be viewed at any time on the website.