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TripAdvisor’s Traveler’s Choice Awards 2013: Zermatt’s hotels are totally tops!


Once again Zermatt’s hotels have come out tops in TripAdvisor’s 2013 Traveller’s Choice rankings. Nine of the 25 best hotels in Switzerland are in Zermatt.

Zermatt’s hotels are legendary. 85% of the 110 hotels are owned by Zermatt families, who have been running their hotels themselves for generations. And for decades they are the ones who have made sure not only that the services they offer are of top quality, but also that investments are made on a regular basis. Hence the modern design spas and rooms, many of them in Zermatt’s signature alpine chic style. And once again it has all paid off. Zermatt has performed exceptionally well in TripAdvisor’s 2013 Travellers’ Choice.

The best placed Zermatt hotel, i.e. the Matterhorn Focus, is ranked 2nd, hot on the heels of the Grand Hotel Kronenhof in Pontresina/GR: “Excellent for skiing. Perfect location. Excellent spa and very friendly owners and front desk.” The Omnia is ranked 6th, with the comment: “Sheer unadulterated luxury in gorgeous surroundings.” The Hotel Cervo in 7th place received this commendation: “Thank you – just perfect!”

It is interesting to note that of the 25 Swiss hotels in the rankings, 13 are in the 5-star hotel category. Of the nine Zermatt hotels, three are 5-star hotels: The Omnia, Riffelalp Resort (ranked 18th) and Mont Cervin Palace (ranked 21st). In other words, Zermatt’s 4-star hotels are easily able to compete with the 5-star establishments. The ranking also reveals something else: what guests value most is the friendliness and commitment of their hosts. All the Valais hotels featured in the rankings are in Zermatt.

More hotels in the rankings
The hotels of Zermatt have made good places even in other hotel categories of the TripAdvisor’s rankings.

Top 25 small hotels: 2nd Coeur des Alpes, 4th Firefly, 5th Matthiol, 6th Aristella, 7th Backstage, 8th Bellerive, 16th Post, 17th Daniela, 22nd Ambience. 

Top 25 luxury hotels: 3rd Matthiol, 5th Firefly, 7th Beau-Site, 10th The Omnia, 13th Riffelalp Resort, 21st Mirabeau, 24th Mont Cervin Palace. 

Top 25 best service: 2nd Coeur des Alpes, 3rd Bella Vista, 10th Matterhorn Focus, 13th Matthiol, 14th Europe, 17th Beau-Site, 20th Firefly, 21st The Omnia, 23rd Cervo, 24th Aristella. 

Top 25 bargain hotels: 3rd Coeur des Alpes, 4th Bella Vista, 7th Le Petit Hotel.  Top 25 B&Bs and Inns: 7th Matterhorn Golf Hotel Randa, 16th Phoenix, 23rd Kulmhotel Gornergrat, 25th Sunstar Style Hotel. 

In total 42 hotels from the destination Zermatt Matterhorn (Zermatt, Täsch, Randa) have been distinguished in the several categories, some of them even twice or more.

For the past eight years the Travellers’ Choice Awards have been presented annually in the categories Best Hotels, Best Family Destinations, Best Beaches, Best Destinations and Best Food & Wine Destinations. They are based on millions of independent hotel reviews and opinions worldwide. The more good reviews a hotel receives, the further forward it is ranked. TripAdvisor is the biggest tourist website, with more than 50 million hotel reviews and 7 million photos of hotels, restaurants and tourist facilities.

1.   Kronenhof Pontresina/GR
2.   Matterhorn Focus, Zermatt/VS
3.   Schweizerhof, Berne/BE
4.   Beausite, Wengen/BE
5.   Dante, Lugano/TI
6.   The Omnia, Zermatt/VS
7.   Cervo, Zermatt/VS
8.   Belvedere, Grindelwald/BE
9.   Beau-Site, Zermat/VS
10. Four Seasons, Genève/GE
11. Europe, Zermatt/VS
18. Riffelalp Resort Zermatt/VS
19. Mirabeau, Zermatt/VS
21. Mont Cervin Palace, Zermatt/VS
22. Monte Rosa, Zermatt/VS

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